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PI都给了,结果客户从别家下单了……|云通关微课堂

文章出处:   责任编辑:   发布时间:2018-11-29 11:08:34    点击数:-   【

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         8月22号(周一)的询盘,客户想要先定1件样品,说好的话,以后有large order。

客户是美国的,询盘来自阿里巴巴。8月22号(周一)的询盘,客户想要先定1件样品,说好的话,以后有large order。当天回复客户的询盘,客户也很快就回复了。接下来的几天,每天都有邮件往来,确认设计,修改设计,确认尺寸、级别、尺码、价格、付款方式都谈了,26号(周五)客户也让我做Invoice,等到29号(下周一) 问客户付款情况, 客户回信说从其他的公司下单了!

 客户说:  

Thank for so much for all of your assistance!

At this moment in time, I have decided to proceed with a different company for this order.

If there are any issues with them, I will contact you to continue our work together.

You really have been so helpful and I will absolutely consider your company for work in the future.

Thank you again. 

以为胜券在握的单子,结果丢了,于是我问客户:另一家供应商是中国的吗?是因为价格比我们便宜吗,还是其他的原因? 

客户给了详细的回复:

They are also in China and the price was the same.  To be honest it was very very close between you and their company.

The only things that made me pick them was that when their designer sent pictures, they were slightly more professional looking.  

They showed pictures in response to my questions and I could tell that it was cropped from a screenshot taken in Adobe Illustrator.  It gave me a bit more confidence in their designers.  

The customer service person was also very good and answered every question in numbered format and connected with me on WhatsApp so that we could message directly.

You were really really excellent to deal with and I will absolutely consider you in the future.  

It was so close between you two and your customer service skills are excellent.  Also your garment proof was excellent.  If my product arrives from this other company and it is not satisfactory then I will be asking you to print it for me!

 

另一供应商的价格跟我们是一样的,而且离我们厂很近,但是客户选择他们的原因是:

1. 他们看起来比我们稍微专业一点。  

2. 他们的销售回答客户的问题,是一条一条的列出来的。  

3. 他们的销售加了客户的Whatspp,有问题可以随时联系客户。

 

虽然这一单是小单,至少给了上了一课,小小的一点经验分享给爱外贸的你们。(文_Miracle187_本文转自福步外贸论坛)


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